Sales Policy

At Glashuttesplendor, we are committed to providing our customers with exceptional luxury watches and a seamless shopping experience. Our Sales Policy outlines the terms and conditions governing your purchase, ensuring clarity and transparency.

Pricing and Payment

  • Pricing: All prices listed on our website and in-store are in U.S. dollars. Prices are subject to change without notice, and we reserve the right to correct any errors in pricing.
  • Payment Methods: We accept various secure payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other online payment options. Payment must be completed in full before your order is processed and shipped.

Order Confirmation

  • After placing an order, you will receive an order confirmation email containing details of your purchase. Please review this email carefully to ensure all information is correct.
  • If you do not receive a confirmation email within a few hours, please check your spam folder or contact our customer service team at info@glashuttesplendor.com.

Order Processing and Availability

  • Processing Time: Orders typically process within 3-5 business days. During peak seasons or promotional events, processing times may be longer.
  • Availability: While we strive to maintain accurate inventory levels, items may occasionally be out of stock. If an item is unavailable after your order is placed, we will promptly notify you and provide options, including backorder or a full refund.

Shipping and Delivery

  • Shipping Options: We offer shipping to all U.S. locations and select international destinations. Shipping costs are calculated at checkout based on your location and chosen shipping method.
  • Delivery Times: Estimated delivery times vary based on your location and the shipping method selected at checkout. You will receive a tracking number once your order has shipped, allowing you to monitor its progress.

Cancellations

  • If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed for shipping. If the order has already shipped, please refer to our Refund and Return Policy for return instructions.

Customer Service

Our dedicated customer service team is available to assist you with any questions or concerns regarding your purchase. Please reach out to us at:

By making a purchase at Glashuttesplendor, you agree to our Sales Policy. Thank you for choosing us for your luxury watch needs!