Refund and Return Policy

At Glashuttesplendor, we prioritize customer satisfaction and want you to love your luxury watch purchase. If for any reason you are not completely satisfied with your order, our Refund and Return Policy is designed to make the return process as easy as possible.

Eligibility for Returns

To qualify for a return, please ensure that:

  • The return is initiated within 30 days of the purchase date.
  • The watch is in original condition, unworn, and in its original packaging with all tags and accessories included.
  • A valid proof of purchase, such as an order confirmation email or receipt, is provided.

Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized watches.
  • Gift cards.
  • Items marked as final sale.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team at info@glashuttesplendor.com or call 708-608-0777 to request a return authorization.
  2. Return Authorization: Our team will provide you with a return authorization number and instructions on how to proceed with the return.
  3. Package Your Return: Carefully package the watch in its original box, including all accessories and documentation. Clearly write the return authorization number on the outside of the package.
  4. Shipping: Return the package to the address provided in your return instructions. Please note that you are responsible for return shipping costs unless the item is defective or incorrect.

Refund Process

  • Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our return eligibility criteria.
  • Refund Timeframe: If the return is approved, refunds will be processed within 7-10 business days. The refund will be issued to the original payment method used during purchase.
  • Notification: You will receive an email confirmation once your refund has been processed.

Exchanges

  • If you would like to exchange your watch for a different model or size, please contact us as soon as possible. Exchanges can be initiated under the same return conditions mentioned above.

Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective item or an error on our part.
  • Original Shipping Costs: Original shipping fees are non-refundable.

Customer Service

For any questions regarding our Refund and Return Policy, please contact us at:

Thank you for choosing Glashuttesplendor. We appreciate your business and strive to provide you with the finest luxury watch experience!